Privacy Policy

This Privacy Policy describes our practises about the use, storage, and disclosure of personal information we collect from or about you when you interact with us in the course of us providing commercial air travel services, ancillary services, or other services ("Services"), including when you use our website ("Site") or our mobile Avelo App ("App"). This Privacy Statement also describes how we process the personal information of individuals who represent our business customers and suppliers. This Privacy Policy also explains how we communicate changes to this Privacy Policy, how you can contact us if you have any questions or concerns about anything in this Privacy Policy, and, as a courtesy, discusses your rights and choices about your personal information.

In connection with your access to and use of our Site and App, Avelo Airlines ("Avelo," "we," "us," or "our") and its service providers may collect or receive the types of information described below.

ALL CHANGES WILL BE EFFECTIVE IMMEDIATELY AFTER BEING POSTED ON THE SITE. MATERIAL CHANGES WILL BE POSTED ON THE SITE OR OTHERWISE COMMUNICATED TO YOU. Any changes will be effective only after the change's effective date and will have no bearing on any disputes that arose before the change's effective date.

Sources of Personal Information That We Collect and How We Collect It

We may collect all the above-mentioned categories of Personal Information from the following sources:

Information that you provide to us, such as your contact and payment information.

Account activity, data collected by the servers used to operate our Site and App (e.g., IP addresses), data collected by cookies, and data collected by analytics and advertising services are all examples of information we collect through your use of our Site and App.

We will use Personal Information as described below to create your Avelo account, process your Service buy, and provide you with information and communications that you request or that are relevant or may be of interest to you, subject to your communication preferences, applicable laws, and the terms of this Privacy Policy.

Information You Provide Us Voluntarily

Contact Details You may visit and use the Site without voluntarily disclosing Personal Information; but, to our Services, register for an online Avelo account, and use certain other features of the Site and App, you must provide your contact information. We will collect any Personal Information you provide to us, which may include your name, email address, physical address, phone number, and payment information. We will use your Personal Information as described below, including to create your online Avelo account, process your Service purchases, and send you information and communications that you request or that we are relevant or may be of interest to you, subject to your communication preferences, applicable laws, and the terms of this Privacy Policy. If you provide us with your mobile or another phone number, you agree to receive phone calls or SMS text messages from us at that number.

Account Specifics. To open an online account, enter your name and email address, and you may be to choose and answer security questions.

Order and Payment Details Services purchased through our Site and App must be for with a credit or debit card. Our third-party payment processors receive all credit and debit card information. Your credit or debit card information is not accessed, handled, or stored by us. To make a buy on our Site or App, you must provide your name, credit or debit card type, number, end date, security code, and billing address.

Marketing Communications

You will be to submit your email address if you buy our Services or sign up or otherwise opt in to receive promotions or other communications from us. You are also welcome to include your physical address. This information may be to send you promotional and other electronic communications. You may unsubscribe from receiving promotional emails from us at any time by following the unsubscribe instructions included in the applicable email, and you may unsubscribe from receiving hard copy mailings from us by contacting us using the information provided below under "Contact Us." We may send these communications to you via third- party email and mail providers.


Cookies may be our Site and App to track your use of the Site and App to help and improve your user experience, as well as for other purposes as described below. "Cookies" are small pieces of information that your browser saves on your device's hard drive. Cookies that we install as well as cookies that our suppliers and other third parties install may be on our Site and App. We use cookies to learn when and how users visit the Site, the popularity of Site pages, which search terms are to find the Site, and which websites direct you to the Site.

We also use cookies to assist in the display of certain information on the Site and to enhance your enjoyment of the Site, such as by remembering your contact and other information you provide when you access or use the Site. Most browsers accept cookies. You can disable this function, but doing so may interfere with your use and enjoyment of our Site or App.

Cookies and other tracking technologies, such as pixel tags, may be our Site and App suppliers to track visitors across the Internet to understand how you arrived at the Site or App. We do not have access to or control over third-party cookies and other tracking technologies used outside of our Site and App, and this Privacy Policy does not cover the use of those third-party cookies. Our use of these technologies is as follows necessary, Functionality related, Performance related, Advertising or targeted related.

Social Media

You may be able to connect to and share information with various social media platforms, such as Facebook, through the Site or App. To help those communications and features, we may need to use cookies, plug-ins, and application protocol interfaces (APIs) provided by those social media platforms. We may share information about your use of the Site or App that you provide us or that we collect with those platforms, and that information will be subject to their privacy policies. We encourage you to read the privacy policies of those platforms, such as Facebook's Data Policy. Furthermore, by using any third-party social media platform or by sharing content or communications with any social media platform, you give us permission to share information with the designated social media platform. We have no control over the policies or terms of any third-party platform. As a result, we cannot be liable for any third-party platform's use of your information or content, which you use at your own risk.

To deliver advertising content, the Site or App may also use the advertising services and networks provided by those social media platforms. To use these services, social media platforms must use cookies or pixel tags to deliver ads to you while you are in.

Why is Personal Information Collected?

Avelo and its third-party service providers may use and disclose Personal Information also to the ways described above. Except as stated in this Privacy Policy and as permitted by applicable law, we do not use, sell, rent, or disclose Personal Information. This Privacy Policy explains how we share your Personal Information in specific ways.

Collected for what purpose? We will use and share your Personal Information for the purpose for which it was, such as processing your buy of air transportation and services, dealing with your account and payment, and providing you with requested information and communications. We will use Personal Information to communicate with you about your order if you buy Services through our Site or App. Your location information will be by your preferences to add location information to your account, if applicable, and to understand where our users are. If you contact us for help or support while using the Site, we may use Personal Information to determine whether your system meets the least requirements for accessing and using the Site, as well as contact you about your request.

How Long Will We Keep Your Personal Information?

We will keep your Personal Information for as long as necessary to carry out the purposes outlined in this Privacy Policy, unless a longer retention period is or permitted by law (e.g., tax, accounting, or other legal requirements). When we no longer have a legal business need to handle your Personal Information, we would either delete or anonymize it; if this is not possible, we will notify you (for example, because your Personal Information is in backup archives), we will store your Personal Information and isolate it from further processing until deletion is possible.

Subject to applicable law, we will keep Personal Information that we process on behalf of our customers by the terms of our agreement with them.